Well I did and my god what an experience...
My E-banking doesnt work on my Linux box so I called up the techs that should know better.
Interested? well read on....
I called my banks tech support at 08:32 (2 mins after they opened up) there was a 2-3 minutes wait, the silence was annoying, they could atleast ply some music so one would know there was still a connection.
A guy in that sounded like he was in the mid 30ties answered:
me: Goodmorning, my name is Jesper
him: morning
me: recently I switched from Windows XP to Linux, and now I have a problem accessing my e-bank
him: how far do you get?
me: I get past the login screen, then it says "password accepted" but then it just hangs till i eventually quits
him: do you have Java installed cause it needs Java
me: yes I have the most recent Java from Sun
him: i dont know much about Linux, i need to pass you on to a colleagues
40 seconds pause...
him: there is no one at wrok now that knows your system config
him: do you use Internet Explorer?
me thinking: Internet Explorer on Linux ?
me: no I use Mozilla FireFox 0.8
him: oh Mozilla, i dont know much about that
me: but the help pages says... (then he cuts me off)
him: do you have Microsoft or Suns Java
me: I have the most recent Java from Sun
him: ok, but as i said we only have one employee that knows your system, he will be at work from 15:20 today, so i can have him call you
me: was close to say im sleeping at 15:30
me: I said im also getting 2 java errors when i open the main page, (then i started to say what the errors was and he cut me off again)
him: well if youre getting java errors you need to have Java installed, this could be why it doesnt work
me: umm I dont think they are related (then he cuts me off again)
him: i dont know much about your config
me: I have Java installed
me: the error warnings comes when i hit the main page, i really dont think they are related
me: for how long will that other guy be at work
him: to 21:00
me: ok i call back sometime tonight
me: according to the help files it should popup and ask for the path to the certificate
him: yes
me: it doesnt
him: it has prolly allready found it
me: how can it do that?
him: did you put it back on c:\blah blah?
me: no
me: now im really laughing out loud
me: there is no c:\ on linux its totally different
him: oh there is no c:\ (now he sounded like I was a fracking tard)
me: no it using a different filesystem...
10-12 seconds pause...
me: ill just call back later today, thank you for you time, have a good day at work
him: ok same to you
me: cheers
me: clicked disconnect on my phone
General Topics
Post a replyDid You Ever Call
8 posts
The peril of trying to stop world domination of Bill Gates and his evil cronies
Buxton rings Tides of War Enigma Support Center
Jesper: How may I help you?
Me: You could start by turning the music volume down
Jesper: Sorry...
Me: I have this crazy notion of running Enigma on Linux. How would I do that?
Jesper reveals all
Buxton is shocked
...
Jesper: How may I help you?
Me: You could start by turning the music volume down
Jesper: Sorry...
Me: I have this crazy notion of running Enigma on Linux. How would I do that?
Jesper reveals all
Buxton is shocked
...
Part 2:
I called the e-bank tech again, this time there was a 12 minute silent wait.
him: hello
me: good evening, my name is Jesper
me: recently i switched from WindowsXP to Linux and now my e-bank doesnt work
him: ok
me: it just hangs after the login screen where it says "loading certificate" I tried mozilla, Mozilla FireFox and KdE's Konqueer, they all get to the same point
him: do you have Java on that machine
me: yes I have Suns Java 1.4.1
him: where did you put the certificate
me: nowhere yet
me: its supposed to ask for the location if you move it?
him: yes
him: i dont know much about Linux, especially not Linux and the e-bank system
him: im gonna have to have someone to call you up tomorrow
me: i was told to call tonight, cause then your only Linux tech would be at work
him: oh thats prolly Jesper, just a moment
pause 20-30 secs...
him: yes he can call you today, he is with a customer right now
him: what is your phone number
me: blah blah
then he talks what he types
me: thank you and goodnight
him: ditto
so now Im waiting for tech support part 3 :/
and yes Bux I promise, soon I will post how to play Enigma on RedHat
I called the e-bank tech again, this time there was a 12 minute silent wait.
him: hello
me: good evening, my name is Jesper
me: recently i switched from WindowsXP to Linux and now my e-bank doesnt work
him: ok
me: it just hangs after the login screen where it says "loading certificate" I tried mozilla, Mozilla FireFox and KdE's Konqueer, they all get to the same point
him: do you have Java on that machine
me: yes I have Suns Java 1.4.1
him: where did you put the certificate
me: nowhere yet
me: its supposed to ask for the location if you move it?
him: yes
him: i dont know much about Linux, especially not Linux and the e-bank system
him: im gonna have to have someone to call you up tomorrow
me: i was told to call tonight, cause then your only Linux tech would be at work
him: oh thats prolly Jesper, just a moment
pause 20-30 secs...
him: yes he can call you today, he is with a customer right now
him: what is your phone number
me: blah blah
then he talks what he types
me: thank you and goodnight
him: ditto
so now Im waiting for tech support part 3 :/
and yes Bux I promise, soon I will post how to play Enigma on RedHat
Part 3:
He calls me back at 20:55 (5 minutes before they close for the day)
me: this is Jesper speaking
him: this is Jesper from e-bank systems I was told to call you to help you with Linux
me: yes if you can
him: I can try
then i told him what i had told the others
him: do you have Java installed
me: yes
him: we havent testet it on FireFox, but it works with Mozilla
him: you need Java's symbolics links installed in Mozilla's dir
me: I have
him: the error you describe is a Java error, if the system hangs at the screen as you say, its cause Mozilla cant find Java
him: click about plugins, is there a long list of Java items
me: yes
him: then it should work
me: listen, I can hear you want to go home now, you prolly had a long day
me: are you at work tomorrow and from when till when
him: from 10am to 15:30pm cause we have tuesday meetings we dont turn on the phones till 10
me: ok im gonna call you up tomorrow if I cant make it work
him: cheers
me: disconnects the phone
Lovely....
He calls me back at 20:55 (5 minutes before they close for the day)
me: this is Jesper speaking
him: this is Jesper from e-bank systems I was told to call you to help you with Linux
me: yes if you can
him: I can try
then i told him what i had told the others
him: do you have Java installed
me: yes
him: we havent testet it on FireFox, but it works with Mozilla
him: you need Java's symbolics links installed in Mozilla's dir
me: I have
him: the error you describe is a Java error, if the system hangs at the screen as you say, its cause Mozilla cant find Java
him: click about plugins, is there a long list of Java items
me: yes
him: then it should work
me: listen, I can hear you want to go home now, you prolly had a long day
me: are you at work tomorrow and from when till when
him: from 10am to 15:30pm cause we have tuesday meetings we dont turn on the phones till 10
me: ok im gonna call you up tomorrow if I cant make it work
him: cheers
me: disconnects the phone
Lovely....
Sweet
That's why I use Windoze and will continue to do so.
Problems that you expect are better than unexpected problems
.
That's why I use Windoze and will continue to do so.
Problems that you expect are better than unexpected problems
.LOL
...and finally part 4.
No wait this time, which is good cause I wasnt in the mood.
him: hello welcome to e-bank hotline this is (insert his name here) speaking
me: good day, my name is Jesper, may I speak with Jesper?
him: just a minute ill see if i can find him
short pause...
put on hold...
him: this is Jesper speaking
me: funny its also Jesper in this end
me: it was me you were talking with yesterday about Linux
him: yes, did you get it to work
me: no, cause I have no idea what is wrong
me: are you sure that it works with Java 1.4.x?
him: yes, are you sure you have it installed?
me: yes
him: go here and there and then click here and there, does it say java enabled
me: yes
him: go here and there and then click here and there, does it say java enabled
me: yes
him: go to java.com and click here and there and then there is a green bar click that
me: yes the java thing is dancing
him: ok so java works on your machine
me: thinking tell me something I dont know
him: ok we need to try the netbank again
me: ok, im there
him: i need your login
me: ok its blah blah
me: it still hangs
now I can hear that he dont know whats wrong
him: what permissions do you have as user?
me: full control over everything except root and other users
him: maybe its not working cause the site dont have permissions to save a little applet in Mozillas dir
me: why wouldnt it? its me that owns everything in my 'home' dir
me: hang on ill logout and in as root then we'll see what happens
short pause...
him: hang on a minute
me: ok
short pause...
him: ok im back
me: ok and it still hangs
me: should i go to my bank advisor and sign up for a new account?
him: no, im thinking i should give you a keycard
me: whats that?
him: it costs 10 dkk ($1.8/?1)
me: per month?
him: no, its like you get 80 ticks, that allows you to login 80 times, when the ticks are near the end another 80 is added for 10 dkk more
me: oh
him: it doesnt use Java, and you can login from anywhere in the world
me: well i kinda dont care about that, but i need such card and those 10 dkk is quickly saved in those fees they charge when you pay bills in the bank
him: right
me: so it should just work?
him: yes we have tested it on several operating systems, Windows, Mac, Linux etc
me: ok so give me one
him: you get the new password and other details in your mail tomorrow
him: then when you login you use you current login and the new password, to activate the new account you have to fill in the special word you wrote on the original contract in march 2002
me: can you give me a hint?
him: no
me: guess I have to see if I have it written down somewhere
him: from now on and till you get you new password, do NOT login to the bank
me: why would i, its not like its gonna work
him: right, but im just saying it cause when i kill your account and you tries to login with a bad password then we have all that paperwork to do to get it reopened
me: yes we dont want that
him: ill get on it right now so you get the mail no later than tommorow
me: what if I just cant remember that word?
him: then you have to talk to your bank advisor and create a new one
me: ok, thats prolly how its going to happen
me: thank you for the help
him: your welcome
me: disconnects the phone
No wait this time, which is good cause I wasnt in the mood.
him: hello welcome to e-bank hotline this is (insert his name here) speaking
me: good day, my name is Jesper, may I speak with Jesper?
him: just a minute ill see if i can find him
short pause...
put on hold...
him: this is Jesper speaking
me: funny its also Jesper in this end
me: it was me you were talking with yesterday about Linux
him: yes, did you get it to work
me: no, cause I have no idea what is wrong
me: are you sure that it works with Java 1.4.x?
him: yes, are you sure you have it installed?
me: yes
him: go here and there and then click here and there, does it say java enabled
me: yes
him: go here and there and then click here and there, does it say java enabled
me: yes
him: go to java.com and click here and there and then there is a green bar click that
me: yes the java thing is dancing
him: ok so java works on your machine
me: thinking tell me something I dont know
him: ok we need to try the netbank again
me: ok, im there
him: i need your login
me: ok its blah blah
me: it still hangs
now I can hear that he dont know whats wrong
him: what permissions do you have as user?
me: full control over everything except root and other users
him: maybe its not working cause the site dont have permissions to save a little applet in Mozillas dir
me: why wouldnt it? its me that owns everything in my 'home' dir
me: hang on ill logout and in as root then we'll see what happens
short pause...
him: hang on a minute
me: ok
short pause...
him: ok im back
me: ok and it still hangs
me: should i go to my bank advisor and sign up for a new account?
him: no, im thinking i should give you a keycard
me: whats that?
him: it costs 10 dkk ($1.8/?1)
me: per month?
him: no, its like you get 80 ticks, that allows you to login 80 times, when the ticks are near the end another 80 is added for 10 dkk more
me: oh
him: it doesnt use Java, and you can login from anywhere in the world
me: well i kinda dont care about that, but i need such card and those 10 dkk is quickly saved in those fees they charge when you pay bills in the bank
him: right
me: so it should just work?
him: yes we have tested it on several operating systems, Windows, Mac, Linux etc
me: ok so give me one
him: you get the new password and other details in your mail tomorrow
him: then when you login you use you current login and the new password, to activate the new account you have to fill in the special word you wrote on the original contract in march 2002
me: can you give me a hint?
him: no
me: guess I have to see if I have it written down somewhere
him: from now on and till you get you new password, do NOT login to the bank
me: why would i, its not like its gonna work
him: right, but im just saying it cause when i kill your account and you tries to login with a bad password then we have all that paperwork to do to get it reopened
me: yes we dont want that
him: ill get on it right now so you get the mail no later than tommorow
me: what if I just cant remember that word?
him: then you have to talk to your bank advisor and create a new one
me: ok, thats prolly how its going to happen
me: thank you for the help
him: your welcome
me: disconnects the phone